Privacy Policy

Kalunya (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand) and other applicable laws. This Privacy Policy explains how we collect, use, store, share, and protect information when you access or use the Service.

1. Information We Collect

We may collect all categories of information you provide or that we obtain through your use of the Service, including:

• Account information (e.g., name, email, age, gender, preferences).
• Profile content, messages, and User Content you submit.
• Payment and billing details for paid features.
• Usage data, device information, IP address, and cookies.
• Analytics data, logs, and metadata related to your interactions with the Service.

2. How We Use Information

We may use your information for all lawful purposes, including:

• Operating, maintaining, and improving the Service.
• Personalizing your experience and providing relevant matches.
• Processing payments and preventing fraud.
• Complying with legal obligations and enforcing our Terms.
• Conducting analytics, research, and marketing consistent with applicable law.

3. Analytics & Third-Party Tools

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

4. Sharing of Information

We do not sell your personal information. We may share information only as necessary to operate the Service, including with hosting providers, payment processors, analytics services, and other trusted partners.

In cases of banned accounts, Kalunya reserves the right to publicly disclose identifying information (“shaming”) to protect the integrity of the Service and deter harmful conduct, subject to applicable law.

5. Storage & Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Certain records may be retained longer where required by law or for legitimate business purposes.

6. International Transfers

Your information may be processed or stored outside of New Zealand. Where international transfers occur, we implement appropriate safeguards to ensure your information is protected in accordance with applicable law.

7. Your Rights

Under the Privacy Act 2020, you have the right to access, correct, and request deletion of your personal information, as well as to request data portability where applicable. You may also object to certain processing activities. Requests will be handled in accordance with New Zealand law and may require verification of identity.

8. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and you acknowledge that you provide information at your own risk.

9. Contact

Formal privacy inquiries or legal notices must be directed to Kalunya using the contact details provided on the Service. We do not undertake to respond to general inquiries or unsolicited communications, except as required by law.

10. Effective Date & Updates

This Privacy Policy is effective as of the date posted on the Service. Kalunya may revise or update this Privacy Policy at any time, subject to compliance with applicable law. Any changes will be effective upon posting to the Service or as otherwise specified. We will update the “Last Updated” date to reflect revisions.

Continued access to or use of the Service after changes become effective constitutes your binding acceptance of the revised Privacy Policy. If you do not agree to the updated Privacy Policy, you must immediately discontinue use of the Service and delete your account.